Account deletion

How to delete your NAOS account and what happens to your data · Srpski

In the app, without contacting anyone

1. Open NAOS and go to Settings.
2. In the Privacy group tap Delete account.
3. On the screen that opens confirm with Delete account permanently.

The account is switched off immediately: it disappears from suggestions, conversations close, and nobody can see you.

If you cannot sign in

Write to info@joinnaos.com from the e-mail address or phone number you used, and we will delete the account for you. We confirm by the same channel.

Deleting individual data without closing your account

You do not have to close your account to delete something:

• A conversation — tap End conversation in the conversation menu. Messages, voice messages and attachments are deleted immediately, for both of you.
• A photo — tap Remove photo on your profile. A profile needs at least four photos: if you have exactly four, add another one from your gallery as you remove it — the change is saved only once there are four again.
• Anything else — write to info@joinnaos.com and we will delete it, except what we are required by law to keep.

What is deleted and what is kept

Permanently deleted after 30 days: your profile, photos, voice messages, conversation messages and attachments, face verification recordings, and subscription data.

Your phone number and e-mail address are released immediately, so you can register again with the same number whenever you wish.

Why 30 days: it leaves room to change your mind, and for fraud that surfaces later. During that period the account is switched off and invisible; it cannot be used to sign in.

After those 30 days nothing remains by which you could be identified. Crash reports carry no name, number or address.